The Low-Income Household Water Assistance Program (LIHWAP)

Need help with your water bill? The Low-Income Household Water Assistance Program (LIHWAP) helps Virginia residents pay past due water and wastewater bills.

About the Low Income Household Water Assistance Program (LIHWAP)

The Low Income Household Water Assistance Program (LIHWAP) is a temporary program for low-income households to pay past-due water and wastewater bills.  LIHWAP funds will be available to eligible Virginia residents from October 2022 until funds are depleted on a first-come, first-served basis. 

The program is administered by the Virginia Department of Social Services (VDSS) in partnership with Promise. Promise is a modern technology solutions company that works with utilities and government agencies around the country to provide payment flexibility for households who are unable to pay their bills and streamlined relief distribution to those in need. 

How to Apply

In October, eligible households may apply for LIHWAP relief at: www.virginialihwap.com

Applicants not already enrolled in an income-based program (LIHEAP, SNAP/EBT, TANF, SSI and means-tested veteran programs) will be required to provide evidence of household income. 

For application assistance call Promise at 1-888-373-9908 between the hours of 7 a.m. to 7 p.m. Monday through Saturday.

Eligibility

Households eligible for LIHWAP assistance must have a past due water/wastewater balance and a gross household income below 150% of the federal poverty level based on household size (please see the Income Guidelines Table below).  Priority will be given to households whose water/wastewater has been disconnected or is at risk of disconnection. 

 

Income Guidelines Table

Net monthly income may not exceed the following requirements:

Household Size	Maximum Income
1	$1,699
2	$2,289
3	$2,879
4	$3,469
5	$4,059
6	$4,649
7	$5,239
8	$5,829
9	$6,419
10	$7,009
11	$7,599
12	$8,189
13	$8,779
14	$9,369
15	$9,959
16	$10,549
17	$11,139
18	$11,729
19	$12,319
20	$12,909